About Me
Mr. Hernandez has over 30 years of Telecommunications experience. He is knowledgeable in several different versions of Cisco Communications Manager, Unity Connection, Contact Center Express, Emergency Responder (E911 services) and IM/Presence, and has worked on system installations (rack and stack), system upgrades, end user device placements (physical and Soft Phones), Attendant Console deployments (Nortel & Cisco) and help desk trouble ticket resolution. He specialized in Unity Connection Call Handlers and Voice Forms for a major Southern California Children’s Hospital from system design to system implementation as well as UCCX scripting for their Call Center environment. Besides his technical experience he is versed in End User and administrator training along with Presales and BOM creation. With a long history of telecommunication experience it naturally spans both IP and legacy technologies. These include different models of Avaya/Nortel PBX platforms and large scale Nortel DMS-100/250s Central Office systems. He is also proficient in the installation and System Administration of Microsoft Windows 2000/XP/2003/WIN 7/8/10 environments (desktop and servers). Experienced with Microsoft Office 2000/2003/2007/2013 applications (Word, Excel, PowerPoint, and Outlook).
Certifications include:
No. 1A ESS Systems Operation and Technology
No. 1A ESS Peripheral and Hardware Troubleshooting
No. 1A ESS Translations
DMS 100/200 Basic Installations
DMS 100/200 Systems Operations
Meridian 1 Options 21-81 Installation and Maintenance
Mr. Hernandez has experience in leading projects as Implementation Coordinator of various Communications/Networking systems. Mr. Hernandez was the On-Site Lead as the Voice Engineer for a Children’s Hospital in San Diego where he helped implement the transition from a legacy Nortel environment to a Cisco Unified Communications platform of 4K+ end users. He has installed many Cisco UCS systems from the ground up as well as upgrades from versions 4.x to 11.5 for various clients as well as assisting network teams on implementing QOS for those customers that required VoIP prioritization. Prior to his on-site position, he has traveled nationally and internationally for installation projects and managing groups of 3 – 10 employees/contractors on both Government and Private Sector engagements.
Client List
University of Alabama at Birmingham, AL
University of Northern Colorado, Greeley, CO
University of California at Los Angeles, CA
Oakland City University, Evansville, IN
Kaiser Permanente, Los Angeles Medical Center, CA
Perry Memorial Hospital, Princeton, IL
Children’s Hospital of Philadelphia, PA
Cordis-Webster, Baldwin Park, CA
Amgen Corporation, Thousand Oaks, CA
CAP Management Systems, Garden Grove, CA
JC Paper, Santa Fe Springs, CA
Stovact, City of Industry, CA
USMC Cherry Point, Havelock, NC
Vance Air Force Base, Enid, OK
Packard Bell/NEC, Sacramento, CA
AirTouch Cellular, Irvine, San Diego, Sacramento, CA/Atlanta, GA/Seattle, WA
L.A. Cellular, Los Angeles, Anaheim Hills, CA
USBorax, Boron, Valencia, CA
TRW, Redondo Beach, CA
Northrop, Hawthorne, CA
Pacific Bell, Los Angeles, San Diego, CA
Sprint PCS, Kansas City, MO
AllTel, Little Rock, AR
AT&T, Atlanta, Alpharetta, GA
ExpertCity.COM, Santa Barbara, CA
Cimarron, Santa Barbara, CA
Metropolitan Transit Authority, New York, NY
Regional Transportation Commission, Reno, NV
Verizon Wireless, San Diego, Irvine, CA
County Board of Supervisors/County Assessors Office, San Diego, CA
County of Orange, Santa Ana, CA
Veterans Administration Hospital, Long Beach, CA
R. J. Daum Construction, San Diego, Garden Grove, CA
Ledcor/Petty Construction, San Diego, CA
US Navy, La Maddalena, Italy
US Navy, Sigonella, Italy
US Navy, Ikego, Kamisea, Atsugi, Yokokuska, Japan
Us Navy, Orote Point, Finegayan Bay, Guam
Royal Air Force Base, Lakenheath, London
Boys & Girls Club of Imperial Beach, CA
Federal Aviation Administration, Oklahoma City, OK
Lackland AFB, Lackland, TX
GXA Networks, Richardson, TX